Privacy Policy

Last Updated: June 2026

1. Introduction

eLibrary Manager ("we", "our", "us") is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy explains how we collect, use, store and protect your information when you use our website and services.

2. Information We Collect

We may collect the following information:

  • Name of institution or organization
  • Name of authorized users
  • Email address
  • Mobile number
  • Billing address
  • GST information (if applicable)
  • Payment transaction details
  • Library-related data entered by customers
  • Technical information such as browser, IP address and device information

3. How We Use Information

We use collected information for:

  • Providing library management services
  • Creating and maintaining customer accounts
  • Processing payments and subscriptions
  • Customer support and communication
  • Software updates and improvements
  • Compliance with legal obligations
  • Fraud prevention and security monitoring

4. Payment Information

Payments are processed through trusted third-party payment gateways including PayU.

We do not store your complete credit card, debit card, UPI PIN, net banking password or other sensitive payment credentials on our servers.

5. Data Security

We implement appropriate technical and organizational measures to protect customer data from unauthorized access, disclosure, alteration or destruction.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet is completely secure.

6. Data Sharing

We do not sell, rent or trade customer information to third parties.

Information may be shared only:

  • With payment gateway providers for payment processing
  • With government authorities when legally required
  • With service providers assisting in platform operations
  • To prevent fraud, abuse or security threats

7. Cookies

Our website may use cookies and similar technologies to improve user experience, remember preferences and analyze website usage.

Users may disable cookies through browser settings, though some features may not function properly.

8. Customer Data Ownership

All library records, member information, book data and other content uploaded by customers remain the property of the customer.

eLibrary Manager acts solely as a service provider for managing and storing such information.

9. Data Retention

We retain information as long as necessary to provide services, comply with legal requirements, resolve disputes and enforce agreements.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external websites.

11. Children's Privacy

Our services are intended for educational institutions and libraries. We do not knowingly collect personal information directly from children without appropriate authorization.

12. Policy Updates

We may revise this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Creative Software Pvt. Ltd.
Website: www.elibrarymanager.com
Email: [email protected]
Phone: +91-8208016881